LAST UPDATED: OCTOBER 2025
Terms & Conditions
Please read these terms carefully before engaging with our services. They govern the relationship between Cloudgap and our clients.
These Terms and Conditions (“Terms”) govern the provision of security consultancy services by Cloudgap (“we”, “us”, “our”) to you (“the Client”). By engaging our services, you agree to be bound by these Terms.
1. Services
1.1. Cloudgap shall provide the specific security consultancy, vCISO, or technical assurance services (“Services”) as described in the relevant Statement of Work (SoW) or Engagement Letter.
1.2. We will perform the Services with reasonable skill and care, in accordance with current industry standards and the specific requirements agreed upon in the SoW.
2. Client Obligations
To enable us to perform the Services effectively, the Client agrees to:
- Provide prompt access to all necessary information, systems, and personnel required for the engagement.
- Ensure all information provided to Cloudgap is accurate and complete.
- Obtain all necessary consents and permissions (including third-party software licenses) required for us to perform the Services.
3. Fees and Payment
3.1. Fees for the Services will be set out in the SoW. Unless otherwise stated, all fees are exclusive of VAT.
3.2. Invoices are payable within 30 days of the invoice date. We reserve the right to charge interest on overdue amounts at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.
4. Intellectual Property Rights
4.1. Background IP: Cloudgap retains all ownership rights to its pre-existing methodologies, tools, templates, and know-how (“Background IP”) used during the engagement.
4.2. Deliverables: Upon full payment of fees, the Client is granted a non-exclusive, perpetual license to use the specific reports and deliverables created for them for internal business purposes.
Confidentiality
We take confidentiality seriously. Both parties agree to keep confidential any proprietary information received from the other party during the course of the engagement. This obligation survives the termination of these Terms.
5. Limitation of Liability
5.1. Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud.
5.2. Subject to clause 5.1, Cloudgap’s total aggregate liability to the Client arising under or in connection with these Terms shall be limited to the total fees paid by the Client for the Services in the 12 months preceding the claim.
5.3. We shall not be liable for any indirect or consequential loss, loss of profit, or loss of data.
6. Termination
6.1. Either party may terminate the engagement by giving written notice as specified in the SoW (typically 30 days).
6.2. Either party may terminate immediately if the other party commits a material breach of these Terms which is not remedied within 14 days of written notice.
7. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.
8. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us at:
hello@cloudgap.ai
Avondale House, 262 Uxbridge Road, Hatch End, United Kingdom, HA5 4HS